A. Franchisees shall report revenues and expenses (allowable and unallowable), in an income statement format, and provide a variety of information about customer counts, service levels, disposal volumes, and recycling activities for all customer classifications and for all programs identified in the administrative operations standards and rules resolution adopted by the city council.

B. Franchisees shall report totals for all operations necessary to adequately verify compliance with the cost allocation methodology as defined in this chapter for expenses that share significant operational, management, and administrative expenses with the city of Talent franchise. Resources allocated from regional or corporate offices or affiliates shall be distributed to appropriate expense line items, and shall also be disclosed in a schedule describing total allocations and their distribution to individual expense line items. All allocations from affiliated companies must be described and must be equal to or less than the fair market value of similar goods and services purchased from a nonaffiliated company.

C. The report will also include a synopsis of the operating year, a description of the measures the franchisee has taken in the preceding year to make its operation more efficient, a listing of the efficiency measures which each franchisee proposes to take in the next year, a composite table showing the type and number of customer service complaints and a description of the measures that the franchisee has taken or is planning to take to correct the cause of commonly reported complaints, and such other information as requested by the city manager or designee. The report shall also describe and quantify communication, outreach and educational activities as described in the administrative operations standards and rules resolution.

D. Franchisees may identify specific information submitted to the city in the annual report as confidential. The city shall treat any information marked “confidential” as such, and shall not subject the confidential information to public disclosure except as required by law. If the city receives a request for disclosure of confidential information, the city manager or designee shall notify the franchisee within a reasonable time after receiving the request so as to allow the franchisee a reasonable opportunity to defend against the requested disclosure through appropriate legal process. [Ord. 872 § 6.3, 2014.]