1. Rate and fee schedule for all collection services, programs by customer classification.

1. Regular, holiday and hazardous weather schedules;

2. Procedures for missed, bulky waste, vacation hold, etc., collections;

3. Collection receptacle standards and requirements;

4. Receptacle location requirements for pick-up;

5. Private property access rights and limitations;

6. Responsibilities of the customer;

7. Vehicle minimum equipment, maintenance standards, identification/signage and standards.

1. Billing standards and frequency;

2. Billing/collection procedures for past due/nonpay accounts;

3. Descriptions, objectives and targets for all services provided across all customer classifications;

4. Solid-waste-related programs, education and event promotion;

5. Complaint/dispute resolution procedures;

6. Community communications and outreach plan coordination with city outlining roles and responsibilities of city and franchisee.

1. Efficiency analysis reports for routes, billing/collections, etc.;

2. Revenue and subscription volume reports by solid waste category (trash, recycle, yard waste) for various customer classifications (residential and commercial). Debris box volumes will be measured by dump and return and/or pull activities; and

3. Customer counts and trends over time for residential and commercial customer classifications. Debris box load counts will be reported in lieu of debris box customer counts. [Ord. 872 § 5.5, 2014.]