A. Reminder Notice. As required under ORS 91.255(3), rental property customers who have not paid by the forty-fifth day after the mailing of the bill shall be sent a reminder notice. The notice shall state the amount of charges past due and the date by which such charges must be paid to avoid shut-off procedures. The notice shall mailed in sufficient time to allow the customer 14 days between the date of notice and actual date of shut-off. In those instances where the name on the account is different from that of the property owner/authorized agent, a copy of the notice shall also be sent to the property owner/authorized agent within 30 days from the time the payment is due on the account.

B. Shut-Off Notice. A shut-off notice shall be delivered to the service address no less than 48 hours prior to the scheduled shut-off. The city shall maintain a list of all shut-off notices delivered, indicating the time and location the notice was placed and by whom. The shut-off notice shall state the amount of charges past due and the date and time such charges must be paid to avoid actual shut-off of services.

C. Shut-Off Procedure. All accounts determined to be unpaid after date and time noted on shut-off notice will be scheduled for shut-off. The disconnection penalty will be assessed on the account and the public works department will then shut off and lock those meters scheduled for shut-off.

D. Collection Agency Assignment. All final billed accounts determined to be unpaid by the due date on the final billing will be sent a final statement of account. Accounts not paid within 30 days of mailing of the final statement will be assigned to a collection agency for collection. Additional collection agency fees will be applied to the account upon assignment to the collection agency. [Ord. 910 Art. 12, § 3, 2016; Ord. 878 Art. 12, § 3, 2015.]