13.05.840 Deferred payment program.
Under special circumstances the city shall make available to its customers a deferred payment program. The customer may participate in a deferred payment program only once in each calendar year. Either for reasons of personal hardship or due to a water leak, a customer may make a request to participate in such a program by entering into a written agreement with the city that is signed by the customer and approved by the city manager/designee. Deferred payment agreements are at the city’s discretion to reasonably protect the city from unreasonable risk of incurring uncollectible obligations. Failure to comply with the terms of the agreement shall result in termination of service subject to TMC 13.05.870(C).
A. Deferred Payment Agreement. Customer enters into an agreement with the city to make full payment within one month of the date the service is scheduled to be shut off due to nonpayment.
B. Time Payment Agreement. Customer enters into an agreement with the city to pay off the past due accumulated balance within a period not to exceed six months while continuing to make full payment of their monthly bills. Time payments must be made by the due date stated on the current utility bill to avoid shut-off. [Ord. 910 Art. 11, § 2, 2016; Ord. 878 Art. 11, § 2, 2015.]